When we first heard the term artificial intelligence the first thing pops up in our mind is something looks like this, Jarvis from Iron Man.
And why it should not be as Jarvis is one of the most advanced AI developed so far at least in the artificial world itself.
But what is artificial intelligence in a real world?
An artificial intelligence is an intelligence manifested by machines. The term “artificial intelligence” is applied when a machine simulates intellectual functions that humans associate with human minds.
The goals of AI research include reasoning, planning, knowledge, communication, perception and the ability to move and manipulate objects.
AI has become a routine technology for people from understanding human speech, self-driving cars to interpreting complex data all of this has become like a piece of cake.
The 4 most common AI we use in our daily world are
- Apple’s Siri.
- Google now which recently changed its name to “Google assistant”.
- Microsoft’s Cortana.
- Amazon’s Alexa.
Chatbot (a.k.a talking bot or chatterbot) is also a type of an artificial conversation entity. These are computer program you can “chat with”. They have been around for a while, but the technology is developing in a way that has technology firms excited about the new capabilities.
Chatbots use a process called deep learning, a type of machine learning in which a neural network can recognize speech, data, and specific patterns and transmit that data through the layers of the network the one similar to the artificial intelligence
The most recent examples of a Chatbots we use are Google Allo a deep learning smart messenger app, Hike’s Natasha, WeChat etc.
With the introduction of AI and Chatbots, the idea of a mobile app as an independent interaction destination is becoming irrelevant. The action has shifted to Voice, Natural Language, Notifications, API, and Conversation.
This has become a huge burden on existing mobile app-dependent businesses and app developers how they build and design products in future.
Mobile users have short attention spans; they often jump from one app to another. An average smartphone user has 45 apps on his device but spends 90% of his time on only 9 or 10 of them and with the introduction of AI and Chatbots, this may reduce to further.
“Ok google: – send a WhatsApp message to Nitin that I will be late by 15 mins.”
As I do so without opening WhatsApp on my android phone whose screen is already crowded with 10+ apps. I am hitting hard with the thought.
Our experience of the mobile screen as a bank of app icons is dying and we are moving toward a UI-less computer interaction environment.
Recent advancements suggest that we are undergoing a paradigm shift in how we interact with technology.
All this progress leads to a whole new set of open questions — Will AI and Chatbots replace native mobile apps in coming future? What role does design play in creating one of these experiences? And what happens when our devices finally begin to understand us better than we understand ourselves?
Artificial Intelligence (AI) and advanced robotics are ensuring that the new transfer of knowledge and skills won’t be to humans at all. It will be directly machine to machine (M2M).
And yes the primary interface for interacting with devices/apps might not be the native app itself.
We have to re-structure and re-platform the whole mobile platform for the coming decades.
We are witnessing the rise of the conversational and voice interface, the next wave is likely to revolve around Artificial Intelligence (AI) and Chatbots. The advancements in voice interface will also lead to the start of voice payments and voice commerce.
Upcoming years are definitely the years of everything conversational. Every community, marketplace, on-demand service, a dating app, social game, or e-commerce product has or will soon have AI or Chatbot based part of the experience to drive retention, engagement, and transaction volume.
Then there may be a time will come when our devices will understand us better than we understand ourselves. Though this may sound excited but who knows what other consequences it may lead to.